Shipping policy

Shipping Policy

Last updated: October 27, 2026

Free shipping to the United States
Every order ships free to all 50 US states. No minimum order.

Processing time
Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays).

Delivery time
Most orders arrive within 5–7 business days after shipping. During peak periods (Black Friday, holidays) or due to carrier delays, delivery may occasionally take a few days longer.

Tracking
As soon as your order ships, you will receive an email with your tracking number. You can also track your package on our Track Order page.

Duties and taxes
All prices include import duties. You will not be asked to pay any extra fees on delivery.

Where we ship from
Your jewelry is shipped directly from our fulfillment partner's warehouse.

Shipping address
Please double-check your shipping address at checkout. If you notice a mistake, contact us within 12 hours of placing your order at support-shop-22@onet.eu and we will update it if the order has not shipped yet. We are not responsible for orders delivered to an incorrect address provided by the customer.

Lost or delayed packages
If your tracking has not updated for 7 days, or your order has not arrived within 15 business days, contact us with your order number. We will investigate with the carrier and, if the package is lost, send a replacement or issue a full refund.

Holiday orders
To receive your order before Christmas, we recommend ordering by December 10. Orders placed later may still arrive in time, but we cannot guarantee it.

Questions
support-shop-22@onet.eu – we reply within 1–2 business days.